Healthcare Providers
Rounded Rectangle: Exceptional Patient Care = Quality + Safety + Patient Satisfaction Exceptional patient care differentiates your organization in the marketplace with patients and third party payors. Reimbursement is being linked to safety and quality Payers are reducing payments for hospital acquired conditions Medicare payments will increase or decrease based on hospital scores on key quality measures Public reporting of quality measures and patient satisfaction scores are influencing patient choices The media jumps on bad news and biased reporting can omit key information If You Are Concerned, There Is a Solution
Rounded Rectangle: Help Your Front Line Make Your Bottom Line Increase the capacity of your front line through training programs combined with coaching. Ongoing education helps to: Motivate staff for better compliance with patient safety and quality initiatives required by payors, regulators and accreditation programs (The Joint Commission) Improve teamwork and communication with TeamSTEPPS™ Training Achieve better outcomes Research finds that when training is combined with coaching, productivity increases by an average of 86% compared to 22% with only training. Valuable programs no longer sit on the shelf. A coach motivates and supports staff in setting goals and overcoming barriers for effective post training follow through. Rounded Rectangle: Programs That Work to Improve Quality and Safety Training programs range from explaining the basic requirements for all staff to train the trainer workshops. Topics include and are not limited to: Preventing Hospital Acquired Conditions—falls, surgical errors, infections, pressure ulcers, etc. Implementing risk reduction strategies: Failure Mode Effects Analysis (FMEA), Event Reporting, Root Cause Analysis (RCA), Medication Safety Strategies Improving Core Measure performance TeamSTEPPS™ the program developed by the Agency for Healthcare Quality and Research and the Department of Defense. Includes SBAR, conflict resolution, and team communication tools. Find the program to fit your needs